Transforming Public
Transport in Kigali

Chief Operating Officer (COO)

Reports To: Chief Executive Officer (CEO)

Department: Executive

Location: Kigali, Rwanda

Job Type: Full-time

Ecofleet Solutions Ltd. is a government-owned company leading the modernization of public transport in Rwanda, starting with Kigali. We own and operate the city’s public bus fleet and are responsible for setting service standards, operational SLAs, and shaping the overall transport ecosystem.

Ecofleet is committed to building a smart, efficient, and sustainable transport system, drawing on global best practices, technology, and data to improve urban mobility. Our long-term vision includes a transition to electric vehicles and green infrastructure, positioning Kigali as a model for eco-friendly urban transport in Africa.

Role Summary

The COO plays a pivotal leadership role in driving operational excellence across Ecofleet smart mobility ecosystem. Responsible for end-to-end service delivery, fleet operations, network performance, and customer experience, the COO ensures operational reliability, efficiency, and scalability. The role also leads the integration of new technologies, partnerships, and delivery models to support Ecofleet mission of safe, sustainable, and accessible urban transport.

Scope of the Role

• Fleet & Service Operations: Managing daily transport operations, vehicle uptime, driver management, and routing.
• Maintenance & Depot Management: Ensuring timely preventive and corrective maintenance, spare parts availability, and effective depot operations.
• Customer Experience: Defining and driving user satisfaction, accessibility, and feedback loops.
• Performance Management: Overseeing KPIs on efficiency, safety, service quality, and financial sustainability.
• Operational Partnerships: Managing contracts and SLAs with OEMs, operators, and city stakeholders.
• Crisis & Incident Management: Leading response systems and business continuity for operational disruptions.

Key Responsibilities

• Lead and manage day-to-day transport operations across all modes and fleet segments.
• Develop and monitor KPIs to track service reliability, uptime, safety, and customer satisfaction.
• Ensure efficient deployment and use of fleet assets and human resources.
• Drive operational readiness and handover for new systems, routes, or infrastructure.
• Implement standards and protocols for safety, vehicle maintenance, and operational compliance.
• Oversee contract execution and vendor performance for outsourced operations and support services.
• Drive a performance-driven culture that values accountability, data use, and continuous improvement.
• Lead incident response protocols and ensure risk mitigation across fleet and service operations.

Indicators of Success

• Consistent achievement of operational KPIs including vehicle availability, route adherence, and passenger satisfaction.
• Operational cost efficiency improvements while maintaining service quality and safety standards.
• Strengthened partnerships and vendor relationships with improved SLA performance.
• Improved accessibility and user experience across all customer segments.
• Demonstrated leadership in operational innovation and crisis responsiveness.

Working Relationships

Internal

• Executive Leadership: for alignment on strategy, financial planning, and operational digitization.
• Operations Teams: to oversee day-to-day execution and optimization of service delivery.
• Engineering & Maintenance Teams: to coordinate infrastructure readiness and fleet availability.
• Customer Experience & Call Center Teams: to close feedback loops and resolve service issues.

External

• Government Institutions: Regulatory alignment and public service collaboration.
• Fleet Operators & Maintenance Vendors: Oversight of service delivery, depot logistics, and vehicle uptime.
• Public Transport Unions: Operational coordination and frontline issue resolution.
• Security & Emergency Services: Incident management and service continuity.
• Logistics, Fueling, Charging & Cleaning Partners – Daily depot support and service reliability.

Core Competencies & Skills

• Deep understanding of urban transport operations, logistics, or fleet management.
• Proven ability to lead large operations with complex stakeholder dynamics.
• Strong analytical and decision-making skills, with a data-first mindset.
• Experience managing outsourced service providers and technical systems.
• Knowledge of transport safety protocols and operational risk management.
• Team leadership and people management skills, with ability to build strong frontline cultures.

Values & Cultural Fit

• Passion for sustainable urban mobility and public service innovation.
• High sense of operational integrity, safety, and user-centric service.
• Resilient and agile under pressure, with strong problem-solving instincts.
• Collaborative mindset with strong interdepartmental coordination skills.
• Drive for continuous improvement and operational excellence.

Qualifications & Experience

Minimum:

• Bachelor’s degree in Transport Operations, Engineering, Business, or related field.
• 8+ years in transport or logistics operations, with 3+ years in a senior management role.

Preferred:

• Master’s degree in Transport Management, MBA, or related discipline.
• Familiarity with African urban transport challenges and government partnerships.

Chief Sustainability & E-Mobility Officer (CSEO)

Reports To: Chief Executive Officer (CEO)

Department: Executive

Location: Kigali, Rwanda

Job Type: Full-time

Ecofleet Solutions Ltd. is a government-owned company leading the modernization of public transport in Rwanda, starting with Kigali. We own and operate the city’s public bus fleet and are responsible for setting service standards, operational SLAs, and shaping the overall transport ecosystem.

Ecofleet is committed to building a smart, efficient, and sustainable transport system, drawing on global best practices, technology, and data to improve urban mobility. Our long-term vision includes a transition to electric vehicles and green infrastructure, positioning Kigali as a model for eco-friendly urban transport in Africa.

Role Summary

The CSEO plays a strategic leadership role in driving Ecofleet transition toward a sustainable and intelligent urban transport system. This role oversees the full lifecycle strategy of fleet assets, leading the shift to low-emission and electric mobility while unlocking climate finance opportunities. The CSEO ensures alignment with national green growth objectives, fosters innovation in smart transport infrastructure, and contributes to safer, cleaner, and future-ready mobility solutions.

Scope of the Role

• Fleet Lifecycle Management & Renewal: Leading strategies for fleet modernization, low-emission upgrades, and asset circularity.
• E-Mobility Roadmap & Technology: Driving the adoption of electric and smart mobility technologies, including supporting infrastructure such as charging stations and ITS (Intelligent Transport Systems).
• Climate Finance & Investment Readiness: Mobilizing green financing mechanisms and aligning project design with climate finance eligibility frameworks (e.g., GCF, carbon markets, blended finance).
• Policy & Regulatory Alignment: Ensuring company strategy and initiatives comply with national transport, urban planning, and environmental policies.
• Sustainable Infrastructure & Transport Safety: Overseeing the integration of safe, green infrastructure in fleet operations, aligned with Rwanda’s green growth and SDG targets.
• Team Leadership: Leading and managing cross-functional teams in Engineering, Operations, and Sustainability to execute e-mobility and fleet transformation initiatives.

Key Responsibilities

• Develop and implement long-term plans for asset renewal and transition to low/zero-emission vehicles.
• Lead e-mobility pilots, partnerships, and scale-up of electric buses and charging infrastructure.
• Mobilize green financing (e.g., carbon credits, climate funds) to support Ecofleet’s transition efforts.
• Ensure compliance with national transport and energy policies; engage with regulators and ministries.
• Oversee development of ITS, vehicle tracking, and data-driven mobility solutions.
• Define and report KPIs on emissions, efficiency, safety, and sustainability impact.
• Collaborate with executives to embed sustainability into planning, operations, and digital systems.
• Promote Ecofleet in forums and alliances as a leader in sustainable, smart transport.

Indicators of Success

• Achieves a measurable shift to electric and low-emission vehicles with supporting infrastructure and smart fleet systems.
• Secures climate funding and partnerships to drive electrification and sustainability investments.
• Aligns Ecofleet strategy with national and local policies through active regulatory and stakeholder engagement.
• Leads rollout of ITS and green infrastructure to enhance urban mobility and operational efficiency.
• Drives cross-departmental alignment to embed sustainability across planning, operations, and digital systems.
• Positions Ecofleet as a thought leader in green mobility through advocacy, partnerships, and public engagement.

Working Relationships

Internal

• Executive Leadership: To embed sustainability across all core functions.
• Engineering & Projects Teams: To deliver e-mobility, ITS, and infrastructure initiatives.
• Operations & Sustainability Teams: To drive day-to-day implementation and ensure integration of sustainability practices in operations.

External

• Government Institutions: Regulatory alignment and public service collaboration.
• Climate Funds & Donor Agencies: To secure funding and technical support for green mobility projects.
• OEMs: To procure and co-develop EVs, components, and charging systems.

Core Competencies & Skills

• Expertise in climate and transport policy, including e-mobility, urban mobility, and sustainable transport solutions.
• Deep knowledge of green technologies and innovations, particularly in smart mobility, e-mobility infrastructure, and clean energy.
• Proficiency in green financing (e.g., green bonds, GCF, donor proposals, blended finance).
• Strong skills in multi-stakeholder coordination, including managing relationships with government bodies, financial institutions, and private sector partners.
• Expertise in transport safety and sustainable urban mobility solutions, with knowledge of international best practices.
• Leadership & Team Management: Proven experience in leading and developing cross-functional teams in high-performance environments.

Values & Cultural Fit

• Commitment to sustainable innovation and e-mobility as a core business model.
• Strong focus on climate justice, ensuring equitable outcomes in transport and mobility.
• Public impact-oriented mindset, with a focus on improving urban mobility for all.
• High standards of integrity and resilience, maintaining ethical conduct in all interactions.

Qualifications & Experience

Minimum:

• Master’s in Environmental Policy, Sustainable Transport, or a related field.
• 8+ years of experience in sustainability, climate finance, urban mobility, or public mobility projects; with 3 years of experience in senior roles.

Preferred:

• Experience with e-mobility infrastructure or fleet renewal programs.
• Knowledge of GCF, GEF, or similar funding mechanisms.
• Familiarity with transport safety best practices and urban mobility systems.
• Experience in leading international mobility and sustainability initiatives, especially in an urban context.